Deposit items / exchange items
Deposit items are goods that have a deposit value in the order information that you have to pay when you buy them. Deposit items are, for example, steering gear, starter, generator, brake caliper, drive shaft, injection nozzle, high-pressure pump. Deposit is charged to ensure long-term availability of spare parts.
After receiving an exchange item, please send the defective, complete old part back to us. Old deposit items must be sent to us at your expense. Please ensure that all fluids are completely drained from brake calipers and power steering. The old parts must be in a reworkable condition. Old parts must not show any fractures.
After receiving your old part, we will check the condition. The processing time is usually less than two weeks. After a successful check, we will send you back the deposit amount paid. This is done exclusively on the payment method you have chosen.
If old parts are returned that show fractures in the housing, a fracture in the cardan shaft or differences in amperage / performance, the deposit cannot be refunded or additional costs will be charged. If you have any questions, please do not hesitate to contact us in advance!
You can find more information about returns here: How does a return work?