How does a return work?
- Print out the return form. Click here to download.
- Fill out the form and put it in the package with the return items.
- Send the package to us.
- We process your return.
- If the check is successful, we will refund you the amount. The repayment will be made via the payment method that you used for the purchase.
Further information can be found under the right of withdrawal and in our terms and conditions.
Frequently asked questions:
Who pays the shipping costs?
The shipping costs are only taken over by us if the shipment was faulty on our part. However, you have the option of using “Free returns with PayPal”. Read more here.
When can I return items?
Within 14 days, for whatever reason. Item must be in its original packaging.
If you have received damaged items, please contact us.